FAQ

Can you design my exhibit presence?

Yes – we have an experienced team of in-house exhibit designers charged with molding exhibit design trends. From the most modern interactive experiences, to creating impact with a limited budget through the use of creative lighting and audio, our design team will work from concept to wow!

Do you provide graphic design and messaging development?

Yes – our team of “left brainers” combine their diverse creative experience with state-of-the-art design tools to bring your exhibit presence to life, and create a memorable trade show experience.

Are you able to store my exhibit property?

Yes – we offer strategically located warehouse space and state-of-the-art inventory system to manage your property easily and efficiently. In addition, you can take advantage of our national service contracts with long haul carriers to ship your exhibit at the lowest possible cost.

Can you repair my exhibit?

Yes – please call (800) 449-9541, and one of our service representatives will walk you through the simplistic steps to bring your existing exhibit system back to life.

Do you offer a warranty on your exhibit products?

All of our pop-up frames come with a conditional lifetime warranty! Most of our other Modular and custom exhibits include a conditional lifetime warranty on workmanship. Exhibitpro utilizes ONLY the highest quality materials to design and build your exhibit presence.

What is your standard turn-around time for exhibit solutions?

We have Modular solutions that are ready to ship within (3) working days. Our Modular exhibit back-wall systems ship in (5-7) working days, and our custom exhibit solutions are ready to ship in (15-20) working days.

Do you provide install and dismantle services?

Yes – we have a team of highly skilled and experienced professionals that provide on-site installation and dismantling services.

What forms of payment do you accept?

We accept all major credit cards (Visa, Mastercard, and American Express), as well as company check and wire transfers.

Will airlines allow me to check my Modular display as checked baggage?

Many Modular exhibit systems can be shipped as baggage on airlines, but each airline has their own policy on this. In addition, new federal guidelines requires airlines to charge an additional fee for all baggage and containers over 50 pounds. Please refer to your airline policies and procedures.

What is dimensional weight?

Dimensional weight is based on package density. It is a standard measurement used throughout the freight industry to determine freight charges. Freight shipment charges are always based on the greater of the two: either the gross weight of the shipment or the dimensional weight of the shipment.

What is a Bill of Lading (BOL)?

A bill of lading is standard, mandatory paperwork providing the carrier and driver with all pertinent information related to the shipping costs and information. This paperwork allows for proper billing to be processed by the shipping company. All parties involved should have a copy of the BOL (buyer, seller and carrier). It is very important that the FreightCenter BOL be given to the carrier at the time of pickup. Also, be sure to keep one copy for your records.

 

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